FAQ
On this page you will find frequently asked questions about the STA product
Written By Bas Janssen
If I check off a pickup point, will the action holder be notified?
Yes, if notifications are set up for the subcontractor. As an administrator, go to 'Relationships' and edit the contact. Under the heading 'Notifications', check whether the subcontractor is notified when a task is 'Fully checked off'.
How do I start a new chat at a recording point from the STA App?
To start a chat from the STA Portal:
Open the STA App, select a project, and click on the desired type of recording.
Navigate to the desired recording point and open it
On the right-hand side, click on the plus sign to start a new chat
Select the person you want to start a chat with
You can now send a message
Please note: Once a recording has been provided with the second signature, it is no longer possible to start a chat at the recording point.
Can I add files to a recording point?
Yes, you can. The files will be included as attachments in the email. To add a file to a recording point, open the recording point and select 'Files'. Then upload the desired document. The document will be included as an attachment in the report email and a reference will be made to the correct attachment in the PDF report.
Why can't I see archived projects?
You can see archived projects in the Portal. They are not visible in the App. If you still want to continue working on an archived project, you will need to unarchive it. Under 'Projects', you can click on the 'More' button and unarchive it.
Can I add a contact person without a company?
Yes, you can create a contact without linking them to a company. To do this, select 'No Company' in the left-hand menu under company details. See the image below.
How do I upload my App database to STA for support?
Click on the gear icon at the bottom left of the app.
Click on the "Help Mode" icon at the bottom of the screen
Click on the blue text "upload database to server."
After a short while, the database will be uploaded
Why can't I log in?
First, check that you have a working internet connection. If that doesn't work, follow these steps: Does the Portal or App indicate that your login details are incorrect? In most cases, this is due to the password. Check that you are entering the correct company code and email address. If so, click on "Forgot your password?" to set a new password. You will receive an email with instructions.
Does the Portal or App indicate that your login details are incorrect? In most cases, this is due to the password. Check that you are entering the correct company code and email address. If this is the case, click on 'Forgot your password?' to set a new password. You will receive an email with instructions.
Why is there an export limit of 300 photos when exporting in Live Management View?
The limit ensures that not too many photos are exported, which would make the file you download too large.
It is best to filter the recording points more deeply, for example by exporting the photos per building number.
If that does not work, you can still export the photos from the recording points you want by using the checkboxes behind the recording points.
Then click on 'Export' and select 'Export photos'.
Will I be notified if there is a chat message waiting at a recording point?
When a comment is posted on a recording point, you will receive a notification. The notifications can be set up under login and permissions. The messages can be seen on the right side of the recording point:
How do I close a chat for a recording point?
A chat is automatically closed as soon as the recording is closed with a second signature. You cannot close a chat manually.
Explanation of where you can start a chat for a recording point
With the messages function, you can start a chat from the STA Portal, App, or Report Ready to communicate with everyone involved in the recording point. For example, you can start a chat with the action holder of the recording point, the quality assurance officer (assessor) of the recording point, and the person who noted the recording point. External parties such as subcontractors (action holders), quality assurance officers, and clients can also start a chat as long as the point is visible to them or has been shared with them. In addition, you can also view the history of the recording point, i.e., what has been modified or added over time.
What does the HD icon mean when saving a photo?
By default, recording point photos are displayed in the PDF report in a lower resolution. The reason for this is to prevent recording reports from becoming too large. There is also an option to display specific photos in high resolution. This makes more details visible in the photo. Please note: this will increase the file size of the PDF files.
How do you do this?
App: After you have taken a photo in the app, you can still edit it. The option to display the photo in high resolution can be found at the top of the editing screen (check the HD icon). You can also click on an existing photo and convert it to HD.
Portal: Add a photo to a recording point in Live Management View and click on HD. Or open an existing recording point and click on the photo.
How do I manage my notifications?
As a user, you may receive notifications from STA Software about warranty notifications, security notifications, and device registrations, for example.
You can manage your notifications by clicking on your name in the top right corner and navigating to 'My Account'. Here you can turn various notifications on or off.
What is my company code?
If you are not logged in, you can find the company code in the welcome email you received from STA Software. If you no longer have the email, please contact an administrator within your company.
If you are logged in, you can find the company code by clicking on your name in the top right corner of the STA Portal. In the STA app, you can find your company code under the 'Settings' menu (gear icon in the bottom left corner of the start menu).
What is a company code? Your company code is used to log in to the STA app and Portal. This code consists of 3 or 4 characters and is unique to each company that works with STA Software.
How can I log in to the STA Portal?
Logging in to the STA Portal is easy. After you have received an invitation, go to the portal environment and follow the steps below.
Logging in
Step 1: Go to portal.stasoftware.co.uk/login
Step 2: Log in with the following details
Company code
Email
Password
Step 3: Enter the details on the login screen.
Incorrect login details, please try again
Does the Portal indicate that your login details are incorrect? In most cases, this concerns the password. Check whether you are entering the correct company code and email address. If so, click on 'Forgot your password?' to set a new password. You will receive an email with instructions.
How do I change my account details?
To change your account details, log in to the STA Portal and click on your name in the top right corner. From there, navigate to 'My account'. Here you can change details such as your profile photo, email address, password, notifications, and two-step verification.
Why can't I see all projects?
Has a project been added, but you don't see it in the project overview?
The projects you can view are determined by your account permissions. Your permissions determine whether you can view all projects or only the projects to which you are linked as a project team member.
If you need access to the project, make sure you are added as a project team member or that you are given the right to view all projects. A person with the role of administrator can change your rights from the 'Relationships → Contacts' menu.
What are meter readings?
Meter readings allow you to enter the relevant data for gas, water, electricity, and heating. During the (internal) preliminary inspection and the final inspection, you can enter meter readings and send them along with the inspection report. The 'Meter readings' menu on the STA Portal shows the meter readings entered during the final inspection of a construction number. You can use this menu to export the meter readings to Excel and PDF.
What are reports?
You can view survey points in surveys within reports created after signing. Under the 'Reports' menu in the Portal, you will find all survey reports generated from your projects. The reports show the survey data and the survey points. You can use 'Settings: Privacy' to adjust which data may be included in the report.
Via the 'Reports' menu, you can download reports, send them, and see who has received a report.
What are key declarations?
The 'Key declarations' function allows you to register directly from the STA environment which keys have been handed over and which keys have been retained during the delivery of a construction number. You can add keys per project, which you can then call up when signing the key declaration form.
The 'Key declarations' menu on the STA Portal shows all key declaration forms that have been signed per project. You can download the signed forms and resend them to interested parties.